Shipping policy
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SHIPPING POLICY
Rescue for Paws
Last updated: October 10, 2026
Overview
Orders are prepared and shipped through our international fulfillment network. Depending on the product ordered and current stock availability, your order is dispatched from the fulfillment center that can process it fastest, then handed to your local carrier (such as USPS, Royal Mail, or Australia Post) for final delivery. Every order is fully tracked from dispatch to your door.
Processing and Delivery Times
Please allow 1 to 3 working days for your order to be processed before it ships. During sales periods or periods of high demand, processing may take 7 to 10 working days.
Delivery takes between 5 and 10 working days after dispatch, depending on your location (excluding weekends, public holidays, and unforeseen carrier delays). Delivery times are estimates and may vary based on your country, local postal service, and customs practices.
If we are unable to ship your order within the timeframe stated at checkout, we will notify you by email with a revised shipping date and offer you the option to cancel for a full refund.
Customs and Import Charges
You are responsible for any customs duties or import charges required by your country. By placing an order, you acknowledge that one or more packages may be shipped to you and may be subject to customs charges upon arrival in your country.
Goods are imported on behalf of the buyer. The buyer authorizes Rescue for Paws to import the goods on their behalf and accepts that Rescue for Paws may delegate this obligation to a subcontractor. All taxes and customs duties are the responsibility of the recipient and are in addition to the purchase price.
Delivery
We will ship your order to the address you provided at checkout. Once the package reaches your destination country, your local carrier will handle final delivery. It is your responsibility to contact your local post office for any issues that arise after the package arrives in your country.
Packages returned to us that are not due to our error may be reshipped at the customer’s expense. Refunds for packages returned through no fault of ours will be issued in full, less any shipping costs incurred.
If you are returning an item to us, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Frequently Asked Questions
Lost Packages
We are not responsible for packages lost due to an incorrect address entered at checkout. Please ensure your delivery address is correct before placing your order. If you notice an error, please contact us within 24 hours of placing your order at info@rescueforpaws.shop.
If your order is not delivered due to an address error on your part, you will receive a refund once the order is returned to our warehouse (excluding return postage), or we can reship to the corrected address.
Tracking Information
You will receive an email with a tracking number once your order has been shipped. Please check your spam or junk folder if you do not receive it.
Tracking Shows “No Information Available”
For some carriers, it can take 2 to 5 business days for tracking information to be updated. If your order has been placed for more than 5 working days and tracking still shows no information, please contact us at info@rescueforpaws.shop.
Can I Cancel My Order?
You may cancel your order without penalty within 6 hours of placing it. If the item has already been shipped, we are unable to cancel the order. To cancel, email info@rescueforpaws.shop with “CANCELLATION” in the subject line.
By placing an order on this website, you acknowledge and agree to the terms outlined in this Shipping Policy and confirm that you are legally authorized to import the product in your country of residence.