Privacy policy

PRIVACY POLICY
Rescue for Paws
Last updated: October 10, 2026
Effective Date: October 10, 2026

OVERVIEW

Rescue for Paws operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Rescue for Paws is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you. Personal information does not include anonymized or de-identified information.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

  • Contact details — name, billing address, shipping address, phone number, and email address.
  • Financial information — payment card details, financial account information, transaction details, and payment confirmation.
  • Account information — username, password, security questions, preferences, and settings.
  • Transaction information — items you view, add to cart, purchase, return, exchange, or cancel, and your order history.
  • Membership information — Paws Club subscription status, billing cycle, discount code usage, and membership preferences.
  • Communications — information you include when contacting us, such as customer support inquiries.
  • Device information — device type, browser, IP address, network connection, and other unique identifiers.
  • Usage information — how and when you interact with or navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you — when you create an account, place an order, subscribe to Paws Club, communicate with us, or otherwise provide information.
  • Automatically through the Services — from your device when you use or visit our website, through cookies, pixels, and similar technologies.
  • From service providers — when they collect or process your personal information on our behalf.
  • From partners or other third parties — such as advertising and analytics platforms.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Provide, tailor, and improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, send account notifications, and create a personalized shopping experience.

Paws Club Membership. To process recurring monthly membership fees, deliver your 15% discount code by email, provide access to member content, and manage your membership status.

Marketing and advertising. To send marketing and promotional communications by email or other channels, and to show you relevant advertisements on our Services or other websites, including based on your purchase history and browsing activity.

Security and fraud prevention. To authenticate your account, provide secure payment processing, and detect or investigate potentially fraudulent or malicious activity.

Communicating with you. To respond to your inquiries, provide customer support, and maintain our business relationship with you.

Legal compliance. To comply with applicable law, respond to legal process, enforce our Terms of Service, and protect the rights of Rescue for Paws, our users, and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • Service providers — vendors who perform services on our behalf, such as payment processing, IT management, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and marketing partners — including Meta, Google, and other advertising networks that collect identifiers and shopping activity through cookies and pixels on our site to show you personalized ads. Our partners use your information in accordance with their own privacy notices.
  • At your direction — when you request or consent to disclosure, such as to ship products or through social media integrations.
  • Within our corporate group — with affiliates as needed to operate the Services.
  • Legal or business transactions — to comply with legal obligations, respond to subpoenas or government requests, enforce our policies, or in connection with a merger, acquisition, or sale of assets.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Information you submit through the Services is transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide the Services to you.

Shopify collects and processes personal information about your access to and use of the Services. In certain circumstances, Shopify is responsible for the processing of your personal information and for responding to your requests regarding that processing. To learn more, visit the Shopify Consumer Privacy Policy. You may also exercise applicable privacy rights at the Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. Accessing third-party content is at your own risk. We encourage you to review the privacy policies of any third-party sites you visit.

CHILDREN’S DATA

Our Services are not intended for use by children under the age of majority. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@rescueforpaws.shop and we will delete it. We do not knowingly sell or share the personal information of individuals under 16 years of age.

SECURITY AND RETENTION

We implement reasonable security measures to protect your personal information. However, no security system is perfect, and we cannot guarantee absolute security. We recommend you do not use unsecured channels to send us sensitive information.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access — request access to the personal information we hold about you.
  • Right to Delete — request that we delete your personal information.
  • Right to Correct — request correction of inaccurate personal information.
  • Right to Portability — receive a copy of your personal information and request its transfer to a third party.
  • Right to Opt Out of Sale or Sharing — opt out of the sale or sharing of your personal information for targeted advertising purposes. You can do this via the “Do Not Sell or Share My Personal Information” link in our website footer, by enabling the Global Privacy Control (GPC) signal in your browser, or by emailing info@rescueforpaws.shop.
  • Communication preferences — opt out of marketing emails at any time using the unsubscribe link in any email we send. We may still send non-promotional emails related to your account or orders.

If you reside in the EEA or UK, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at info@rescueforpaws.shop. We may verify your identity before processing your request. We will not discriminate against you for exercising your rights.

COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us at info@rescueforpaws.shop. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. EEA residents can find the relevant authority here.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent instruments, unless the destination country has been determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the revised version on this website, update the “Last updated” date, and provide notice as required by applicable law. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

CONTACT

For questions about this Privacy Policy or to exercise your rights, please contact us:

Rescue for Paws
Email: info@rescueforpaws.shop